Here is an excellent example of true leadership. Leadership is less about leading others than it is having others follow you – voluntarily!
History is filled with events where people have followed so-called leaders out of fear and not reverence. A true leader inspires others, including even those who may stand in opposition.
We all encounter people in life, especially at work, who through their own inferiority complex, manage to be very condescending and patronizing of others. These characters generally lead to disruptions in attempts to building a cohesive work environment.
By overtly trying to suppress or dismiss such people through imposing management rank and directives may appear at first to clear any potential problem issues, but in reality they only acerbate relationships and increases the rift among all involved. By opposing the disruptive individuals, management only fuels them to exhibit further negative behavior.
In order to properly address such personality issues, management must first try to gain the confidence of the individual. Once management establishes a non-threatening relationship with the individual, then management must try to ascertain the root cause of the bad behavior. If the cause or causes cannot be readily resolved through discussion or change in work environment or by some other means, then dismissal may have to be the only recourse.
As a leader, or manager, one needs to emulate Capt. Picard's actions here and first encourage useful, constructive dialogue in any potential conflict situations.
Respect and loyalty to rank may be inherently obvious; however, our allegiance, faith and trust lie in only those individuals whom we voluntarily seek to follow as leaders.
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