In any catastrophic scenario, one of the worst possible situations is to be alone. It is undoubtedly un-nerving and just down right scary, to be the sole participant in a situation where disaster is imminent and everything is out of control. Believe it or not, this is a condition many face in every day work life.
The scene presented here may seem overly dramatic for an office situation to an outsider, however, any employee who has missed a deadline, caused a serious grievous error on a project, or lost a customer can quickly identify with the feeling of mortification and numbness that ensue in these situations. Panic and loss of coherency are the first to arrive. Without support from others the fear only worsens.
This is where management must charge forward like the cavalry, to rescue not just the employee, but also the situation.
Management must instill in the employee immediately that they are not alone in the event and that with the combined forces of management, they will resolve the situation, one way or another.
The rescue of the employee from their quagmire is exigent, especially important if the employee is the sole source of information about the situation.
There is always a great deal of comfort in knowing that we are not alone in a doom scenario, and that there are others willing to fight alongside us towards a resolution.
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