Management must be very forthright and quick in its dealings with staff members who are disruptive and non-conforming to office etiquette and rules. Disrespectful attitudes towards other staff members and towards management should never be tolerated.
However, once the fault has been addressed, and if the responsible person expresses regret for their behavior, management must be ready to exercise forgiveness.
We are all human and we all make mistakes. If the guilty party readily admits their guilt and wishes to change their ways, management must encourage this individual and not persecute them. Holding a grudge against the person will only deteriorate the situation and the relationship.
It is far more cost effective and better for all concerned, to assimilate this individual back into the group, than it is to replace them with a brand new resource who will require time and effort for training and integration into the group.
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