A good manager must acknowledge that for everyone, the needs of family matters will always supersede any job related work issue.
No one can ever perform at their optimal level if they are carrying the burden of a family crisis on their mind. Sometimes the family related concerns can be so overwhelming, that job performance can suffer and the potential for errors and failures can rise exponentially.
Only by taking the time to attend to the family issues can individuals bring their focus back to their jobs. The family issues do not have to be readily resolved. They just need to be deferred to a stasis mode, until full attention can be given to them after normal work hours.
Allocating personal time to people to attend to family matters should be a mandate of all management.
Reasonable managers will always make contingency plans to back up their staff, should staff require urgent personal time off from work. The same manager will then always be able to allow personnel to be away from their assignments for short durations without hampering or causing any delay to work deliverables.
By not impacting the work, the manager not only keeps his company and his customer satisfied, but more importantly, the manager gains, in return, greater commitment and allegiance from the staff member who was given the time off.
Of course, common sense must be applied by the manager when granting personal time off to staff. The risk of abuse by nefarious employees could very well turn a leave for a family emergency into a day at the beach or the ball game.
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