Managers must excel in managing and do not necessarily need to be the oracle of knowledge for everything. Sometimes managers may not have all the information required to make the right management decision by themselves. The information they are missing, either due to a lack of education or prior experience, they may need to seek out from others.
Managers must put aside their egos and always be prepared to request input from their staff, peers and especially upper management, if need be. Requesting opinions and suggestions from others does not diminish the role of managers, rather it re-enforces their commitment to making the best decisions for their organizations. It also indicates the manager's willingness to trust the respective talents of their staff.
Managers must also pay attention to the individuals whose advice they did not follow. The manager must acknowledge their contributions to the decision making process by having offered alternative solutions. By commending their input, the manager encourages their future involvement in similar situations.
As Troi's actions, which were opposite to Laren's recommendations, proved right, Laren apologized to Troi for being wrong. Troi replied that Laren could just have easily been right in this instance.
Offering encouragement in the face of being wrong is very command worthy indeed.
Back to lessons in Management
Disclaimer: This website is not associated or endorsed by Paramount Pictures or CBS Studios Inc., the owners of the Star Trek trademarks, related marks and copyrights. References to Star Trek material on this web site complies with the Fair or Acceptable Use Principle established in the U.S. and International copyright law for the purposes of review, study, criticism and news reporting. No copyright infringement is intended by this website. All original work provided on this website is the sole copyrighted property of TrekAcademy.com and may not be reproduced in any form without the express written permission from TrekAcademy.com.