Lesson 005: Bottom-line focused management
TV Series: Star Trek - The Next Generation
Season/Episode: 6/10 ('Chain of Command Part I')


Capt. Picard is sent on an undercover mission by Starfleet and a new captain, Capt. Jellico, is placed in command of the Enterprise.

Capt. Jellico is an individual that is wrapped up in playing role games in negotiations, unabashedly exerting his authority, dismissing the crew's concerns and steamrolling over everyone, with the single focus of accomplishing his military goal.


Management - blindly focused on accomplishing a single goal, like the 'bottom line' - sound familiar?

While it is vital for managers to ensure that the company maintains the levels of earnings required for the business to be successful, it is also important for the management to appreciate the staff as individuals and people, instead of headcounts on monthly statements.

At one time or another we have all worked for, or met, the Jellico-type manager. These managers are always quick to remark, 'Our people are our most valued asset.' This cliché is always received as a bold faced lie by everyone, including other managers, and reveals the exact opposite is true for the manager making the statement.

These same managers are also usually well noted for making the statement behind closed doors, 'Tell them they are lucky to have jobs!' when referring to their staff.

Management is a difficult job. It is made more difficult if the staff is seen as menials, in servitude to the company, and not the solid foundation of the business requiring care and respect, especially from the management.

Capt. Jellico and Capt. Picard display very vividly in this episode, respectively, these two disparate, almost opposite styles of command (management).

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