We all make mistakes. It's all part of our human nature and human experience. Mistakes by virtue are errors in action, calculation, opinion or judgment that is caused by poor reasoning, carelessness or insufficient knowledge or experience. Mistakes are inadvertent and should not be considered as deliberate.
When employees, and even managers, make mistakes in their work or in their decisions, we need to focus on the big picture, like Capt. Picard.
We should not dwell on the error and use it as leverage against the one who committed the mistake, but rather, be ready to turn the mistake into a learning opportunity.
By reprimanding and chastising the person for their mistake, a more fearful and, therefore, less effective work environment is generated.
Instead, through a review of the mistake, knowledge and experience are gained by everyone involved, repetition of same mistake in the future is avoided and a healthier, more supportive work environment is created.
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