The lesson here is one of when to offer an apology.
You will find there are many managers who are dogmatic in their notion that you should never apologize as it shows weakness on your part. It is very often true that these managers are also the same individuals who will whimper out apologies once confronted by their upper management or when faced with losing a client due to their wrong-doing.
It is never wrong to offer apologies when you know you are in the wrong. It quickly diffuses potentially eruptive situations; it also shows the recipient your candor in wanting an honest association and your humility and confidence in yourself.
On the other hand, apologizing just for the sake of apologizing, especially when you are not sure that you are the one in error can prove detrimental.
Worst of all, be leery of anyone who uses the phrase 'I regretů' This is never an apology. It is always an arrogant response from someone who is not at all sorry, but is being forced to express an apology by external forces. People in politics are notoriously culpable of this conduct.
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